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Workshop N/A Workshop LAPT Hospitality Centres F&B Service

餐桌摆设与服务礼仪

Workshop Level

6 Subjects
18 Chapters
72 Lessons
500 Marks

LAPT — London Academy of Professional Training

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餐桌摆设与服务礼仪
Workshop N/A
  • HS-FBS-W
  • Workshop Stage
  • 500 total marks
  • Pass: 300 marks (60%)
  • Validity: Lifetime
Enrol Now View Brochure
AwardWorkshop
Global LevelN/A
Total Marks500
Pass Mark300 (60%)
Subjects6
Chapters18
Classes72

About This Certification

Who Is This For?

This certification is designed for aspirants in the hospitality industry, particularly those in entry-level roles or new to food and beverage service. It is ideal for individuals seeking to establish a foundation in service etiquette and improve their employability in various hospitality environments.

Course Curriculum

6 subjects • 18 chapters • 72 classes
01
创意餐桌布置
3 chapters • 12 classes • 75 marks • 6h
餐桌设计与美学基础 4 classes
1.1 理解桌面设计原则
1.2 探索色彩协调与主题选择
1.3 制作中心装饰和装饰元素
1.4 在桌面布置中应用实用技能
高级餐巾折叠与中心装饰创意 4 classes
2.1 掌握高级餐巾折叠技巧
2.2 探索创意中心装饰概念
2.3 整合餐巾与中心装饰设计
2.4 在桌面设置模拟中应用技能
特殊场合的主题餐桌安排 4 classes
3.1 探索主题：为特殊场合选择完美主题
3.2 理解美学：将桌面元素与选择的主题相匹配
3.3 学习技巧：创造惊艳的中心装饰和装饰元素
3.4 应用技能：执行完整的主题桌面设置
02
高级服务场景
3 chapters • 12 classes • 75 marks • 6h
针对不同场合的精准餐桌设置 4 classes
1.1 理解多样活动的餐桌设置要点
1.2 精确执行正式餐桌安排
1.3 为休闲和非正式聚会调整餐桌设置
1.4 确保不同用餐场景的服务礼仪
掌握互动式客人服务 4 classes
2.1 理解客人互动：建立融洽关系
2.2 预见需求：主动服务技巧
2.3 应对困难情况：冲突解决策略
2.4 结束体验：创造持久印象
高压环境下的故障排除与卓越表现 4 classes
3.1 识别和优先处理服务挑战
3.2 培养快速决策能力
3.3 在压力下实施平静技巧
3.4 精通服务恢复的艺术
03
客户互动策略
3 chapters • 12 classes • 75 marks • 6h
理解客户互动的动态 4 classes
1.1 探索客户互动的基本概念
1.2 分析有效客户沟通的关键要素
1.3 应用积极客户参与的技巧
1.4 评估客户互动动态的案例研究
个性化服务的高级技巧 4 classes
2.1 理解个性化服务的重要性
2.2 识别客户偏好和需求
2.3 在餐桌设置中实施定制技巧
2.4 通过个性化互动提升服务礼仪
管理客户反馈和解决投诉 4 classes
3.1 理解客户反馈：关键组成部分和重要性
3.2 分析反馈：识别客户需求的技巧
3.3 有效沟通：回应客户投诉
3.4 实施解决方案：成功解决投诉的策略
04
餐桌布置技巧
3 chapters • 12 classes • 100 marks • 8h
了解餐具及其用途 4 classes
1.1 识别不同类型的餐具
1.2 将餐具与用餐场合匹配
1.3 理解餐具的功能用途
1.4 为正式和非正式场合安排餐具
基本餐桌设置技巧 4 classes
2.1 理解摆桌的基本要素
2.2 识别和放置基本餐具
2.3 正式与非正式场合的餐具摆放
2.4 正确餐巾折叠技巧的练习
高级装饰性和正式餐桌设置 4 classes
3.1 探索装饰性餐桌设置的元素
3.2 精通正式餐桌摆放的艺术
3.3 在餐桌安排中融合风格与功能
3.4 应用装饰技巧提升用餐体验
05
服务礼仪
3 chapters • 12 classes • 75 marks • 6h
理解服务礼仪基础 4 classes
1.1 认识服务礼仪的重要性
1.2 识别基本摆桌组件
1.3 掌握基本餐桌服务技巧
1.4 在现实场景中应用服务礼仪
掌握餐桌设置技巧 4 classes
2.1 理解餐具：识别和选择合适的工具
2.2 摆桌：标准摆桌的逐步指南
2.3 提升呈现：正式和休闲场合的技巧
2.4 维护礼仪：摆桌和服务的注意事项
应对复杂服务互动 4 classes
3.1 理解复杂的服务情况
3.2 分析客户需求和期望
3.3 优雅地管理困难互动
3.4 练习有效的冲突解决策略
06
餐具介绍
3 chapters • 12 classes • 100 marks • 8h
了解餐具类别 4 classes
1.1 探索餐具类别的基础知识
1.2 识别不同类型的餐具
1.3 理解各种餐具的功能
1.4 将餐具类别知识应用于摆桌
基本餐具摆放技巧 4 classes
2.1 理解餐具摆放的基础知识
2.2 识别基本餐具的功能
2.3 练习盘子和餐具的正确对齐
2.4 在正式场合应用标准餐具布局
高级餐桌设置安排 4 classes
3.1 探索高级摆桌原则
3.2 掌握正式场合的餐巾折叠技巧
3.3 为多道菜餐点协调餐具和玻璃器皿
3.4 为特殊活动执行复杂的摆桌

Assessment & Grading

Assessment Methods
  • Written Examination
  • Practical Assignment
  • Portfolio Assessment
Theory
70%
Practical
20%
Project
10%
餐桌摆设与服务礼仪
Workshop N/A
Enrol Now View Brochure
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