LAPT
London Academy of Professional Training
LAPT Hospitality Centres
Code-035 Certificate in F&B Service
Who Is It For
This certification is aimed at individuals currently working in or aspiring to work in food and beverage service roles, such as waitstaff, bartenders, and restaurant supervisors, who possess foundational hospitality knowledge and seek to enhance their professional expertise.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Demo Subject
Fundamentals of Food and Beverage Service
6 classes
1.1 Identify Key Components of Food and Beverage Service
1.2 Explain the Role of a Food and Beverage Server
1.3 Demonstrate Proper Table Setup Techniques
1.4 Describe Different Serving Styles and Their Applications
1.5 Apply Customer Service Skills in Food and Beverage Scenarios
1.6 Evaluate a Dining Experience for Quality of Service
Menu Composition and Beverage Pairing
6 classes
2.1 Analyze Menu Structure and Categories
2.2 Identify Key Ingredients and Their Flavor Profiles
2.3 Explore Principles of Balanced Menu Composition
2.4 Investigate Beverage Types and Their Characteristics
2.5 Develop Beverage Pairing Strategies for Menu Items
2.6 Design a Sample Menu with Complementary Pairings
Service Techniques and Best Practices
6 classes
3.1 Understand Key Service Etiquette and Protocols
3.2 Demonstrate Effective Communication Skills in F&B Service
3.3 Implement Table Setting Techniques for Various Service Styles
3.4 Master the Art of Serving Food and Beverage Sequences
3.5 Resolve Customer Complaints Using Best Practices
3.6 Evaluate Service Techniques Through Role-Playing Scenarios
Handling Customer Feedback and Service Recovery
6 classes
4.1 Understand Customer Feedback and Its Importance
4.2 Identify Different Types of Customer Feedback
4.3 Analyze Feedback to Identify Service Improvements
4.4 Develop Effective Responses to Customer Complaints
4.5 Implement Service Recovery Strategies
4.6 Role-Play Real-Life Scenarios for Service Recovery
Trends in Food and Beverage Management
6 classes
5.1 Analyze Emerging Trends in F&B Management
5.2 Evaluate Consumer Preferences in Food Choices
5.3 Explore Sustainable Practices in the F&B Industry
5.4 Implement Technology Innovations in Service Delivery
5.5 Develop Strategies for Enhancing Customer Experience
5.6 Create a Trend-Based F&B Service Plan
Assessment Breakdown
60%
Theory
30%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM